Support - Neumo

Welcome to the support page for Neumo. We're here to help you get the most out of the app.

Frequently Asked Questions (FAQ)

Q: How do I manage my subscription?

A: Your premium subscription is managed through your Apple ID. You can view, change, or cancel your subscription at any time by going to your device's Settings > [Your Name] > Subscriptions.

Q: I forgot my password. How can I reset it?

A: On the login screen of the Neumo app, you will find a "Forgot Password" or "Reset Password" link. Tap it and follow the on-screen instructions to reset your password via your registered email address.

Q: How can I delete my account and all my data?

A: We're sorry to see you go! To request the permanent deletion of your account and all associated data, please send an email to our support team at [email protected] with the subject line "Account Deletion Request". Please send the request from the email address associated with your Neumo account.

Q: I found a bug or have a feature suggestion. Where can I report it?

A: We would love to hear from you! Please send a detailed description of the bug or your suggestion to our support email. If reporting a bug, please include your device model (e.g., iPhone 15 Pro) and iOS version if possible.

Contact Us

If your question isn't answered above, or if you need further assistance, please don't hesitate to reach out.

The best way to contact us is by email:

Email: [email protected]

To help us resolve your issue as quickly as possible, please include the following in your email:

The email address associated with your Neumo account (if applicable).
A clear and detailed description of the problem or question.
Screenshots of the issue, if possible.

We aim to respond to all inquiries within 48 hours.

Thank you for using Neumo!